Terms & Conditions

 

Thank you for your interest in EatMyTeppanyaki. Please carefully review our Terms and Conditions, Privacy Policy, and Disclosures. By using this website and/or reserving our services, you acknowledge that you have read, understood, and agree to be bound by the terms outlined below.

 

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Fees, Services & Charges

 

Buffet-style service is mandatory for events with 10 or more guests, unless otherwise agreed upon by the Chef. A $250 equipment and labor service charge will apply.

 

A travel fee of $1.75 per mile will be applied for events within 20 miles, and $2.50 per mile for events exceeding 20 miles.

 

Standard service time is three (3) hours per event. Additional service time will be billed at $25 per additional 30 minutes beyond the agreed service duration.

 

A last-minute booking fee of $25 will apply if payment is not received at least 30 days prior to the event.

 

Full payment and final guest count/order are due no later than three (3) days prior to the scheduled event date. These conditions may only be modified by the owner, Jazmin Cheek.

 

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Non-Payment & Rebooking Policy

 

Failure to remit the full balance by the required due date will result in automatic cancellation of the scheduled event.

 

Any amounts previously paid by the Client will be retained as a non-expiring credit that may be applied toward a future event date, subject to availability. Client may rebook services upon payment of a $250 rebooking fee, along with any remaining balance due for the new event.

 

Credits are non-refundable, hold no cash value, and may only be applied to future EatMyTeppanyaki services.

 

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Service Performance & Refund Policy

 

In the event that EatMyTeppanyaki is unable, for any reason, to perform the contracted services at the scheduled event, or is unable to reasonably satisfy the agreed-upon services due to circumstances within EatMyTeppanyaki’s control, the Client may be entitled to a refund.

 

Refunds may be issued as either a full or partial refund, depending on the nature of the issue, the extent of services rendered, and the overall impact on the event. Any refund determination will be made in good faith by EatMyTeppanyaki after a reasonable review of the circumstances.

 

Under no circumstances shall any refund exceed the total amount paid by the Client.

 

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Weather Policy

 

Client acknowledges that EatMyTeppanyaki services may be performed outdoors or on-site and will proceed in most weather conditions. EatMyTeppanyaki agrees to make reasonable efforts to continue and resume services despite weather-related conditions, including but not limited to light rain, wind, or temperature changes.

 

Weather conditions alone shall not constitute grounds for cancellation, refund, or rescheduling unless such conditions pose a legitimate safety risk as determined by EatMyTeppanyaki.

 

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Allergies & Food Safety Disclosure

 

Clients must disclose any food allergies, dietary restrictions, or special requests prior to the event. Consumption of raw or undercooked meat, poultry, seafood, shellfish, or eggs may increase the risk of foodborne illness, especially for individuals with certain medical conditions.

 

EatMyTeppanyaki shall not be held liable for allergic reactions or illnesses resulting from undisclosed allergies or dietary restrictions.

 

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Photography & Video Rights / Privacy

 

Client acknowledges and agrees that EatMyTeppanyaki, its staff, contractors, or representatives may photograph or record video and audio during the event. All photographs, video footage, and recordings captured in connection with the event shall remain the sole property of EatMyTeppanyaki.

 

EatMyTeppanyaki retains the unrestricted right to use, reproduce, publish, display, and distribute such content for marketing, promotional, advertising, social media, educational, or any other lawful business purposes, without compensation to the Client or guests.

 

Clients requiring privacy or restrictions on photography or videography must submit a written request for a Non-Disclosure Agreement (NDA) prior to booking. Privacy requests are not valid unless an NDA has been formally executed by all parties. Absent an executed NDA, EatMyTeppanyaki retains full usage rights to all captured content.

 

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Other Disclosures & Safety Policies

 

By booking EatMyTeppanyaki services, Client agrees to the following:

 

EatMyTeppanyaki and its staff are not responsible or liable for any damages, injuries, or illnesses that may occur during the event. Client has the right to report any concerns prior to the start of the event and may opt out of any portion of the chef’s performance, which may include fire, juggling, hot appliances, and other high-risk teppanyaki entertainment elements.

 

Children must be supervised at all times, and all pets must be kept away at all times. Guests must understand and comply with all safety instructions. For the safety of all attendees, no person other than the trained professional teppanyaki chef is permitted behind the grill or within designated high-risk zones unless expressly authorized by the Chef.

 

Failure to comply with safety rules, instructions, or standards of common decency (including but not limited to fighting, harassment, or disruptive behavior) will result in immediate termination of services without refund.

 

Full payment must be received prior to event setup, and all allergies must be disclosed before the show begins.

 

EatMyTeppanyaki and its staff will make every reasonable effort to ensure guest safety and provide exceptional service. All terms, conditions, and pricing are subject to change at any time without prior notice.

 

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EatMyTeppanyaki sincerely thanks you for choosing to support a small, locally owned business. Your trust, respect, and understanding mean more than words can express, and we are truly grateful for the opportunity to be part of your special occasion.

 

We appreciate your cooperation with our policies, which allow us to provide a safe, seamless, and elevated experience for all guests. It is our pleasure to serve you, and we look forward to creating an unforgettable event filled with great food, energy, and lasting memories.

 

Thank you again for your support. We are excited to make your event one to remember.